A commerce front-end that shares the same product catalogue, the same inventory, the same prices, and the same customer record as your stores. Because customers expect "buy online, return in store" to actually work.
The retailers who lose to digital-native competitors usually lose for one reason: their online and offline systems do not talk. The website shows stock the store does not have. The store cannot accept the online return. The customer's loyalty points earned online cannot be redeemed in store. Each disconnect is a small reason for the customer to defect.
Retail ViVA E-commerce is the same platform as your store. Same product master, same inventory, same prices, same customer. Online and offline is a channel choice for the customer, not a system architecture choice for you.
Branded storefront with the design flexibility of a custom build, the speed of a SaaS, and the platform integration that comes from being part of the same system.
Native mobile app where the brand justifies it, mobile-optimised web where it does not. Same catalogue, same checkout, same loyalty.
Online sees the same stock the stores see. "Available" online means physically available — including ship-from-store and click-and-collect.
Same product, channel-specific price if your strategy requires it. Promotions targeted by channel, customer segment, or both.
Buy online, pick up in store. Buy in store, ship from warehouse. Return online to any store. The transaction does not care where it started or where it ends.
Conversion funnel, abandoned cart recovery, customer journey across channels — all native to the platform, all visible in the same analytics surface.
This module is not "integrated" with the rest of Retail ViVA — it is the rest of Retail ViVA, expressed at one functional surface.
That means data flows in and out without configuration, without API contracts, and without the failure modes that come from stitching software together.